The Geodetic Support service is available as a service included within a software or web development project or as a standalone service. Geodetic believe that a software business is only as good as its support processes and this is why we ensure that support is offered at a variety of levels beyond initial product delivery and training.
Geodetic support comes in many forms. Geodetic offer go-live hand holding support for new products developed by us and ongoing support for software enhancement and change requests or simply to assist with deployment changes or other issues that we don’t typically know about at the start of a project such as moving offices.
The support service can be utilised under a support contract or on an ad-hoc basis. If your support needs are likely to be high then the best value option is going to be the support contract. Support is typically offered during office hours only via email or phone unless an out of hours support contract is in place.
Geodetic, after sixteen years of experience, typically delivers bug free solutions but the more complex the environment and product then the more likelihood that some degree of support will be required from time to time. We’re not sure that it’s a good thing but our support service is the least busy.